Service Specialist , Shared services in Nord Pool

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We are looking for a new Service Specialist in the shared services team

In this role you will be responsible for in-house coordination of customer onboarding processes together with our excellent team.

In addition you will be dealing with customer change requests, and other inquiries affecting the customer. 

Document control, archive responsibility and administrative support of all business processes related to Nord Pool’s customers. 

Present and advise on products and services to existing and prospective customers 

Drive or contribute to ad hoc priorities within the Operations team and directly for the COO as required

Delivering of excellent customer service during day to day operations.  

Role Requirements 

  • Completed higher education
  • Experience with IT systems for Service management, CRM and document control 
  • Experience from developing, streamlinie and mapping customer journeys and business processes and how to translate these into efficient back office business processes or customer experiences
  • Experience with management of - and implementation of new (technical) solutions
  • Knowledge of documentation compliance standards and requirements 
  • Excellent IT skills and interest
  • Excellent Customer Service skills  
  • Excellent English skills, both written and oral 
  • An additional European language at minimum intermediate level, both written and oral would be a plus.
  • Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn. 

Desired characteristics 

  • Excellent attention to detail and a structured working style  
  • Strong relationship building skills and a team player 
  • Flexible, proactive, self-driven and result oriented 
  • High level of energy, drive, enthusiasm and commitment 
  • Can-do and service minded attitude 
  • Ability to work under high pressure, in a fast moving and challenging environment 
  • Excellent communication skills, oral and written
  • Must identify with our corporate values: Together, with Integrity, towards Excellence 

If you recognize yourself in this description and meet our requirements, we are looking forward to receive your application! 

If you have any questions - please contact COO : Daniella Grønne, or HR :

Start date: as soon as possible 

Due date for applications: 20.December 2020

Or, know someone who would be a perfect fit? Let them know!

Together with Integrity towards Excellence

This is our value statement and it is what guides us in everything we do, from working with customers to working with each other.

We are a medium-sized international company with colleagues from 23 different countries. They include experts in programming, power markets, trading, laws and regulatory frameworks, to name just a few. We are a trusted partner and advise customers across the globe on creating efficient, simple and secure power markets. This involves continuous communication and a visible presence, not just in Europe but globally. We are big enough to be a serious player on the European energy markets but small enough for people to know each other on first name terms.

Already working at Nord Pool Group?

Let’s recruit together and find your next colleague.

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