Service Owner for Day Ahead Trading

Service Owner for Day Ahead Trading

We are looking for a Service Owner to our Operations team in Day-ahead market for power trading in Europe.

The Service Owner act as a service representative for product & services and as a counterpart for the Product Manager. In this role you will be responsible for overseeing the overall operational efficiency and continuous service improvement. 

The ideal candidate is an innovative and solution oriented person,
willing to contribute to Nord Pools success and helping us to be at the forefront of technological development for power trading 

As a Service Owner you will contribute to the day-to-day operations of the power market for technological development of the market platform and its products and services. 
Our Operations team is an ambitious and highly motivated international team with a mission to further grow the most liquid and fast-growing power markets in Europe.

Role and responsibilities:

  • Responsible for the change and/or any development initiatives within the service area
  • Operate in and coordinate the day-ahead market with the team 
  • Secure continuous improvement of business processes to meet customer expectations and to secure robust operations
  • Technical support of trading and market coupling systems including testing of relevant operational and customer facing platform
  • Deliver excellent customer service during day to day operations
  • Participate in Nord Pool’s development projects across the European power markets
  • Be part of our rotational duty arrangements related to operations of the European power market



  • Completed higher education within IT, engineering or energy
  • Experience in usage of IT tools for monitoring, efficiency and support purposes
  • Knowledge and understanding of the power market is an advantage but not a requirement  
  • Experience from operations that is dependent on complex IT infrastructure
  • Experience and interest in IT and how technology can be used to improve business processes and increase the quality in our service delivery towards customers
  • Excellent communication skills in English, and preferably fluent in one or more of the Scandinavian or European languages.

Desired characteristics:

  • Excellent attention to detail and a structured working style
  • Analytical skills and commercial attitude
  • Curious technology mindset
  • Service oriented, strong relationship building skills and a team player
  • High level of energy, drive, enthusiasm and commitment
  • Ability to work under pressure, in a fast moving and challenging environment

Nord Pool offers:

  • Professional and personal development in a company experiencing strong growth
  • Competitive terms of employment and excellent benefit schemes
  • A positive working environment with great people and expertise  

Nord Pool manages critical infrastructure and services. We conduct background checks on qualified applicants before we hire. 

Location: Oslo (Lilleaker), Norway. Some travelling must be expected.

Or, know someone who would be a perfect fit? Let them know!


Lilleakerveien 2A
0283 Oslo Directions +47 67 10 91 00

Our view on people

We value expertise, dedication and hard work but even more important to us is that we work well together across teams and departments. This means trusting each other to deliver the very best solutions for our customers and to always seek new and innovative ways of adding value. We take responsibility for our actions and pride in our achievements, and we believe that people learn when given the chance and grow when given responsibility. Our aim is to be the company that learns faster than the environment changes and is bolder than its competition.

We are the pioneers of European power markets and intend to stay that way. Could you be a pioneer too?

Together with Integrity towards Excellence

This is our value statement and it is what guides us in everything we do, from working with customers to working with each other.

We are a medium-sized international company with colleagues from 23 different countries. They include experts in programming, power markets, trading, laws and regulatory frameworks, to name just a few. We are a trusted partner and advise customers across the globe on creating efficient, simple and secure power markets. This involves continuous communication and a visible presence, not just in Europe but globally. We are big enough to be a serious player on the European energy markets but small enough for people to know each other on first name terms.

Already working at Nord Pool Group?

Let’s recruit together and find your next colleague.

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